Enhance customer experience, simplify sales processes

Dynamics 365 is a cloud-based, combination customer relationship management (CRM) & enterprise resource planning (ERP) system, where the applications can be used perfectly as stand-alone solutions, integrated with existing applications, or within your total Microsoft stack.

No matter what your business size, turnover, product, service, sales model or go-to-market strategy, you deserve a flexible, personalised, scalable, enterprise resource planning solution that naturally leverages the rest of your Microsoft applications to provide you the best opportunity to thrive. Microsoft Dynamics 365 Customer Engagement (CE) gives you this in spades. 

Centralise sales and prospect information across your Sales & Marketing Teams

Notes, progress, and insights visible at glance - for everyone!

Automate customer communications to strike while the iron is hot

Clear, concise, insightful dashboard reporting

Automate forecasting and pipeline tracking (no more spreadsheets!!)

What's inside Dynamics 365 CRM?

How well do you know your customers?

Take our Guess Who? quiz to see if your (customer) relationship is as solid as you think it is!

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So, what can Microsoft Dynamics 365 Customer Engagement (CE) do for me?

  • Empower your people, drive more sales
    Dynamics 365 Sales has evolved from Dynamics CRM to be part of the greater Microsoft Dynamics 365 business management solution. Dynamics 365 Sales empowers your sales people to build stronger customer relationships, take actions based on insights, and close sales faster. But it doesn’t stop there. Dynamics 365 Sales can keep track of your accounts and contacts, nurture your sales from lead to order, help you create sales collateral, marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities.
  • Delight your customers with a seamless, end-to-end service experience
    With Dynamics 365 Field Service you’ll resolve issues before they happen, drive down operational costs, and make every onsite experience a positive one! Minimise the cost and time taken to dispatch a technician by improving remote resolution rates. And provide your customers with self-service portals so they can log issues and check on progress.
  • Power up your solution when you integrate with Microsoft 365
    Connect Microsoft Dynamics 365 Customer Engagement (CE) to Microsoft 365 applications such as for a cost-effective, flexible solution to make your business more competitive, productive and customer-centric. Boost sales performance and productivity – Leverage familiar Office 365 cloud applications including Microsoft Exchange Server, SharePoint, Skype for Business and Microsoft Office.
  • Connect sales and marketing, automate and nurture relationships
    Dynamics 365 Marketing takes your marketing to a whole new level. Move beyond basic email marketing to discover and nurture more sales-ready leads. Ramp up your marketing ROI by connecting sales and marketing, automating processes, and making smarter decisions.
  • Maximise the value of your customers
    With Dynamics 365 Customer Service you’ll convert your customers into lifelong brand advocates. Respond to every query with quick, relevant answers on any channel, even on the go. And with its built-in intelligence, you’ll deliver faster, more personalised service and make every customer interaction a great one.
  • Make every project a success
    Up the stakes with Dynamics 365 Project Service Automation. Provide an outstanding project experience and build new levels of trust with your customers. Deliver profitable, on-time and within budget projects every time. All while maximising employee productivity.

Drive innovation on a modern and adaptable platform

Leverage the power and flexibility of the underlying Microsoft Dynamics 365 platform to build on the core capabilities of your Customer Engagement solution. Create innovative applications to meet the specific needs of your organisation and transform outcomes.

  • Act quickly — Adapt the application to your needs and accelerate time-to-market. Simplify deploying web and mobile apps with no-code visual editors and tools.
  • Extend and connect — Automate processes across Dynamics 365 applications and third-party systems for a unified experience.
  • Invest with confidence — Microsoft’s cloud platform will reduce the cost and complexity of operating a global infrastructure, while safeguarding your data.
  • Innovate to your heart’s content — Transform your customer interactions with the deep insights provided by embedded intelligence. Guide your teams to the right business outcomes!

Are you ready to find out more?

If you'd like to know how Microsoft Dynamics 365 Customer Engagement (CE) will add value to your business, or if you’re interested in discovering why Microsoft Dynamics 365 should be part of your Digital Transformation roadmap, book a demo now.

As a Microsoft Gold Partner, winner of the Microsoft Dynamics Services Partner of the Year award, and member of the elite Microsoft Dynamics Inner Circle, we’re excited to talk with you about how Microsoft Dynamics 365 can amplify your success!

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Why Fusion5 for your Microsoft Dynamics 365 solution?

Fusion5 has a proven track record of delivering Microsoft Dynamics ERP solutions that offer the ability to personalise your approach to enterprise resource planning with business apps that are built on Azure and tightly integrated with Microsoft 365 and the Microsoft Power Platform.

As a member of the Microsoft Dynamics Inner Circle, we are recognised as being an expert and trusted pair of hands for your implementation. In addition, Fusion5 offers advance access to product updates, licensing changes, and the ability to take our customers’ feedback to the source of Microsoft innovation, to help bring solutions that really make a difference to our clients.

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What makes us a trusted Microsoft Partner?

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