Information Management

Support business priorities. Streamline processes. Empower your people.

Information is the lifeblood of your organisation. But how do you harness it so it’s organised, manageable, accessible and results in valuable business insights?

Information management (IM) is the collection and management of organisational information, regardless of format or source. It allows for the distribution and sharing of that information to the right people in a way that supports your workplace processes and guidelines. And of course, it enables all this across all devices regardless of location, 24/7.

The digital workplace

Achieving the nirvana of a true digital workplace requires a synergy between business priorities, business processes, people and of course, technology.

A well-designed IM strategy provides your organisation with the technological means to ingest and store physical data (like hard copies of documents, books etc.) in digital format, as well as host native digital data assets like images, video, and music. Critically, it allows you to apply governance to information assets – so personal privacy (think HR and payroll), security protocols and commercial sensitivities are automatically observed, enforced and audited.

IM also manages how your information is shared, so automated workflows can move a document or task from person to person along a predetermined route, with inbuilt timelines and alerts. And it enables a simple and intuitive search and file process, while providing version control.

The ultimate goal of IM is to enable your employees to work as efficiently as possible. The outcome? Streamlined processes and vastly improved customer service.

So, how do you get there?

We have the real-world experience and expertise to help you transform your information management capabilities. And as we don’t believe that one size fits all, we offer a range of solutions including the industry-acclaimed, feature and function-rich Microsoft SharePoint and M-Files.

We take a holistic approach which places equal importance on the need to reflect and support your business processes, meet the needs of your people, and provide the information architecture to meet your business requirements.

A quick look at SharePoint and M-Files

Microsoft SharePoint is part of the wider Microsoft Office suite. It integrates directly with other Microsoft tools (although an add-on is required for Outlook) and is often part of an existing Office 365 package so may not require additional investment. SharePoint offers strong communication and collaboration features, making it ideal for use as an intranet or team/project site.

M-Files is a fully-featured Document Management System (DMS) designed to eliminate information silos by providing quick and easy access to the right data and content from any business system and device. M-Files offers out-of-the-box integration with Outlook, Dynamics CRM, Salesforce, SAP, and Autocad.

What can you expect from a well-designed and implemented Information Management solution?

  • Findability – forget time intensive and frustrating quests to find the right information. With browser style searching, finding content is easy, fast and intuitive.

  • Searchability – quickly identify the content you need through the use of metatags and searchable content.

  • Duplication – establish if there’s existing content or information before you inadvertently reinvent the wheel or produce different versions of the truth. Retain and reuse valuable IP.

  • Classification – categorise information by its subject matter, nature and type.

  • Document control – enforce processes and practices for the creation, review, modification, issuance, distribution and accessibility of documents.

  • Version History and Audit Trail – make sure you and your team mates are always working on the latest version of a document. Have full visibility of who has viewed, edited or downloaded each and every document or file.

  • Process automation – streamline and automate workflows to minimise bottlenecks in customer service, approvals and more.

  • Security – restrict access by job role and privilege.

  • Collaboration internal and external – speed up the collation and creation of content by enabling simultaneous input by internal and external resources.

  • Mobility – provide access to information via desktop through to smart device. Anywhere, anytime.

  • Auto classification – leverage machine learning/AI to recognise the type and nature of information and apply searchable metadata.

  • Retention and disposal – set up rules to determine which information must be retained or deleted based on nature, age and more.

In short, you’ll save time, money and effort, right across your organisation. And your information will always be safe, compliant and current.

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