PartnerPlus

Support your way

Naturally, we support all of our customers.

But what if you require customised or intensive support because of the size and nature of your business? Or if you have limited access to internal resources?

Our PartnerPlus support offerings provide more extensive coverage, extended hours and options for a range of enterprise management services.

PartnerPlus

PartnerPlus

PartnerPlus ensures that your critical business systems always meet your business needs.

Fusion5 makes committed resources available to PartnerPlus customers to support ongoing business initiatives, assist with user queries, provide advice, deliver support and training, and deliver setup, configuration and issue management. These activities are given priority ranking, and subject to predetermined KPIs for response times.

As a PartnerPlus customer you have the option to purchase
pre-paid support hours in advance. These hours can also be used to complete smaller work orders.

PartnerPlus gives you access to:

Second-level iHelp support 

A dedicated Service Delivery Manager

Business day coverage of 9.5 hours (8 am - 5:30 pm - excluding weekends and national public holidays)

Prioritised issue management and resolution

A wide range of highly skilled Customer Success Team consultants throughout Australia and New Zealand across all Fusion5 solutions

Personalised reporting

PartnerPlus Unlimited

PartnerPlus Unlimited

PartnerPlus Unlimited is a tailored support solution to suit your specific solution and business needs.

PartnerPlus Unlimited customers receive access to the standard PartnerPlus services, and can select from a range of additional, solution-specific services which give you the freedom to log unlimited calls.

PartnerPlus Unlimited gives you access to:

Tailored solution services

Second-level iHelp support 

A dedicated Service Delivery Manager

Business day coverage of 9.5 hours (8 am - 5:30 pm - excluding weekends and national public holidays)

Prioritised issue management and resolution

A wide range of highly skilled Customer Success Team consultants throughout Australia and New Zealand across all Fusion5 solutions

Personalised reporting

PartnerPlus Platinum

PartnerPlus Platinum

PartnerPlus Platinum is our premium support offering, developed for customers who need tailored options for advanced IT support.

PartnerPlus Platinum customers receive all the same services as PartnerPlus customers, and also have access to options ranging from innovative, value-add point solutions to enhance your application investment, through to complete 24/7 infrastructure management.

Additional options available under PartnerPlus Platinum include:

24/7 technical coverage

24/7 infrastructure management

Monitoring and alerting

Scheduled patching

Health checks

Value-add software

Performance benchmarking

Contact

Great outcomes start with great conversations.

Thank you

We will get back to you as soon as possible.

Please enter your name
Please enter a phone number we can get you on
Please enter a valid email address

The form contains errors

  • {{validation.errorMessage}}