Empower your mobile service teams with our comprehensive field service management system, designed uniquely for businesses in wholesale distribution and manufacturing.
Our Field Service Management system is the perfect ally for businesses with a mobile service division. It’s designed to enhance operational efficiency, boost customer satisfaction, and curb unnecessary costs. From scheduling and dispatching technicians to managing work orders and inventory, our system tackles your most pressing field service challenges.
Plus, our mobile app ensures your team has all the necessary job and customer information at their fingertips, no matter where they are.
Our Field Service Management (FSM) system offers stacks of benefits for organisations with mobile workforces and on-site service operations:
Reduce delays and improve overall efficiency. NetSuite’s automated scheduling and dispatching features help assign the right technician to the right job at the right time. Added features like GPS technology and real-time traffic data enable technicians to reach customer locations faster for reduced travel times and fuel costs – which add up to massive improvements to the bottom line.
Use NetSuite’s FSM to communicate with customers better than ever before. Provide customers with real-time updates on technician arrival times, job progress, and status of service requests, leading to improved transparency and satisfaction. Timely responses and quicker resolutions of issues also result in higher customer satisfaction levels – and make your company a stand-out.
Minimise downtime and delays by tracking and managing inventory levels. Ensure technicians have the right parts and equipment for each job. Efficiently allocate resources based on skills, location, and availability. That’s how you maximise workforce productivity and utilisation – and it’s a breeze with NetSuite FSM.
NetSuite FSM gives you peace of mind by keeping an accurate record of service tasks, work orders, and technician activities. This ensures superior service performance as well as compliance with industry regulations. With comprehensive audit trails at your disposal, you’ll have transparency in operations and effortless reconciliation.
Transform raw data into actionable insights, so you can analyse performance indicators like service response times, first-time fix rates, and customer satisfaction levels with ease. NetSuite FSM allows you to harness these insights to anticipate and avert equipment failures, champion proactive maintenance and slash downtime. Make informed, data-driven decisions that continuously refine your service operations.
Our scalable FSM solution grows as you do, seamlessly integrating additional service technicians and expanding service offerings. It’s designed to support your business expansion while maintaining the delivery of efficient and high-quality service. Stand out in the market and attract new customers by leveraging a system that’s synonymous with operational excellence and customer delight.
Leverage the capabilities of a Field Service Management system, and your organisation will gain all these benefits and more – from streamlined operations to enabling data-led decision-making – so you can drive sustainable growth your field service operations.
Watch a demo to gain a comprehensive insight into NetSuite's warehouse management and distribution capabilities.
