Insights & Resources

Is your CRM sabotaging your customer support experience?

Life without automated workflows: Why Dal's first day is dire (but Tasha's is terrific)

Navigating the AI revolution in customer service

How a self-service platform could lighten the load for your customer team

Why an omnichannel approach is better for you and your customers

Great customer service used to be about face-to-face interactions and relationship building. Now, it’s a balancing act between online and in-person interactions, multiple communication channels (also known as omnichannel) and digital service delivery. Customers expect the same service, even as they transition between communications channels. On top of that, customers are less loyal than they once were, meaning that every interaction is crucial.  

Upskill, reskill, empower: Closing the gap between employee capabilities and business needs

Your people are everything – to keep the business running effectively, you need a team with the right balance of skills and capabilities.   However, thanks to an increasing gap between the skills employers want and those available in the labour market, finding that balance is no longer quite so straightforward for Australian and New Zealand businesses. 

Reducing digital friction for a connected, productive, hybrid workplace

The business-changing benefits of excellent employee experience

Unified Experience

Controlling time & money: Your biggest project management challenges?

It’s clear that project management software is critical to any business that delivers projects. But how exactly does it help you improve outcomes? Read more here